Updated July 29, 2021

General Questions


Who attends ISHI?

We’ve received a lot of questions over the years on whether or not attending the International Symposium on Human Identification is appropriate for someone in a certain career field. In most cases, if you have an interest in or work with DNA typing, then the answer is yes, definitely!

Our audience is primarily comprised of Criminalists, Analysts, and Forensic Scientists ranging from those who have just entered the field to veterans. What’s unique to ISHI is that we also host many of the decision makers in the field, from Technical Leaders and Supervisors to Directors and CEOs.


What are the exhibit hours?

Exhibit hours will run from 7:30am – 5:30pm Tuesday and Wednesday, and from 7:30am – 10:30am on Thursday.

*New this year – connect with exhibitors months before ISHI begins! We have expanded our exhibitor listing to allow for enhanced profiles. Learn how vendors can benefit your lab by visiting their website and social media profiles, viewing videos, brochures, photos, and downloadable collateral, and meeting and chatting directly with their staff members.


What is the ticket price to attend?

Early registration will run through July 12, 2021, with a rate of $725. After July 12th, the standard registration rate of $825 will apply. Students are able to register at a discounted rate of $625. Due to attendance limitations, this year we will not be offering the ‘Workshops Only’ option as we have in previous years. If you are interested in only attending a workshop, please email ISHI Customer Service to be added to a waitlist.


What is included in the registration fee?

Included in the registration fee are the General Session talks, admission to the exhibit hall, conference materials, breakfast Tuesday – Thursday, lunch on Tuesday and Wednesday, the Welcome Reception on Monday evening, and the Disney park event on Wednesday evening. Attendees can register for workshops presented for an additional fee.


What payment types are accepted?

We accept VISA, Mastercard, and American Express debit and credit cards, check payments, purchase orders, ACH, and wire transfers. Please make checks payable to “Promega” (attn: ISHI 32) and send to PO Box 689768, Chicago, IL 60695-9768. Please contact ISHI Customer Service for wire transfer instructions. When submitting payment, please include your registration ID or other identifying information so that we can be sure to apply your payment to the correct account.


Do I need to pay at the time of registration?

No! You can make payment at a later date by logging into your account. This allows you to register at the early rate and pay later. When paying later, make sure to check the appropriate payment option. If you do not select a payment option, your registration will not be complete. We encourage you to pay prior to arriving on-site to avoid crowds in the registration area. ISHI Customer Service can assist with questions and payment processing.


Do I need to register in advance, or can I register at the show?

Registrations will be accepted on a first-come, first-served basis. To ensure you have a space, we strongly encourage you to register in advance, especially for workshops. Registering prior to July 12, 2021 will save you $100 off the standard registration fees. We will be waiving cancelation fees for 2021 for those who are no longer able to attend. If a last-minute trip is unavoidable, please contact ISHI Customer Service to ensure we can reserve a space for you.

*Please note – a Disney waiver MUST be signed prior to you attending any ISHI functions. Late and on-site registration may delay your ability to attend ISH functions.


What is the dress-code?

Dress is business casual for all sessions, workshops, and dinner events.


What is the official language at ISHI?

The official language will be English, however, the GCLAITH workshop will be held entirely in Spanish.


COVID-19 Precautions

The health and safety of our attendees and exhibitors is our top priority. As such, we will work closely with Disney’s Coronado Springs Resort to minimize risk. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.

Vaccination against COVID-19 will be required for in-person attendance, along with signing a Disney waiver. By registering to attend ISHI, you consent to ISHI sharing your email address with Disney for the purposes of receiving the waiver. Those who are unable to be vaccinated or who would prefer not to receive a COVID-19 vaccine are invited to participate virtually.

*Please note that these requirements may change as the year progresses. Additional communication will be provided as the event date nears.


What changes have been made to minimize risk at ISHI?

ISHI staff are taking steps to minimize physical touchpoints this year, including a contactless registration where scanning your phone will initiate badge printing. Badges will be printed on a plastic material to allow for an embedded tracking. This will allow us to quickly monitor the number of people in the general sessions, workshops, and the exhibit hall. When you register, you will be asked to opt-in to this tracking and share your contact information with conference organizers. Those participating in workshops must opt-in to tracking to ensure that only those registered are in attendance.

Disney has implemented deep-cleaning and disinfecting practices across their resorts and parks according to the guidance of health authorities including the Centers for Disease Control (CDC). The general sessions ballroom and exhibit hall will be sanitized daily, so please make sure to remove all personal materials as you leave the room.

We recommend reviewing Disney’s Health Acknowledgement prior to leaving for ISHI to read the latest advisories or restrictions that may be in place for travel to Florida.


Will attendance be limited at ISHI?

As of June, social distancing requirements have relaxed and we are able to accommodate a greater number of attendees at our in-person event. We have set a capacity of 750 people, including exhibit staff. We encourage you to register early (registering prior to July 12, 2021 saves you $100 off the standard registration fee).


Will masks be required?

*Update as of July 29, 2021: face coverings are required for any indoor locations and Disney theme parks unless actively drinking or eating.


What is considered an approved face covering?

All face coverings (whether disposable or reusable) must:

  • Be made with at least two layers of breathable material
  • Fully cover the nose and mouth and secure under the chin
  • Fit snugly but comfortably against the side of the face
  • Be secured with ties or ear loops and allow the Guest to remain hands-free

At this time, based on guidance from health authorities, neck gaiters and open-chin triangle bandanas and face coverings containing valves, mesh material or holes of any kind are not acceptable face coverings. Costume masks are also not considered appropriate and are prohibited from being worn, in alignment with our existing rules. The use of face coverings is not a substitute for physical distancing.

Guests not properly wearing an approved face covering will be asked to leave. If you do not have a mask available, one will be provided to you.


What should I do if I am experiencing symptoms of COVID-19?

If you experience symptoms of, are under self-quarantine orders, or have tested positive for the COVID-19 virus prior to leaving for ISHI, please do not attend the meeting. Similarly, please stay home if you have come into contact with someone who suspects or has confirmed they have contracted the virus and you have not completed a 14-day quarantine period. We will refund any registration fees paid.

If you have already arrived at Disney’s Coronado Springs Resort and experience symptoms, you will not be allowed to attend ISHI functions. We ask that you separate yourself from other attendees until you are able to return home and to refrain from using shared transportation.

Symptoms of COVID-19 include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea


Will a vaccine be required for admission to ISHI 32?

Yes, all who attend the in-person event at Disney’s Coronado Springs Resort must be fully vaccinated against COVID-19 to attend. Those who are unable to receive the vaccine or who have elected not to receive the vaccine are invited to attend the conference virtually at a reduced rate.


Will sanitation stations be available at ISHI 32?

Yes, we will have multiple sanitation stations available. In addition, we encourage you to practice good hygiene while at ISHI including; regularly washing your hands for at least 20 seconds throughout the day with warm water and soap (specifically before eating), covering your mouth and nose with a tissue when you cough or sneeze, and avoiding touching your face (including your mouth, ears, eyes, and nose).


Will social distancing be required?

You should follow social distancing recommendations while participating in all ISHI events, including networking and meal functions. Please stay 6 feet away from others whenever possible. Seating during workshops, general session presentations, and mealtimes will be spaced to accommodate.


What steps is Disney taking to ensure safety in their hotel?

Common areas and meeting spaces will receive increased cleaning. Extra attention will be given to high-traffic areas, such as public elevators and escalators, handrails, benches, tables, handles, restrooms and more.

Housekeeping services have been modified at Disney Resort hotels to promote enhanced cleaning and reduced contact. Prior to your arrival, rooms will undergo thorough cleaning—with attention to:

  • Door Handles, Pulls and Knobs including dresser, door, drapes and furniture
  • Light Switches and Controls including lamps, switches and other controls
  • Closet Amenities such as in-room safe, iron and ironing board
  • Beverage Area including coffee maker, condiments, cutlery and wrapped cups
  • Bathroom Fixtures and Surfaces including shower/tub, toiletry dispensers, toilet, faucets and hard surfaces
  • Bathroom Amenities such as hair dryer, make up mirrors and wrapped cups
  • Thermostat and Electric Controls 8. Bedding including all linens and blankets
  • Electronic Devices such as TV and entertainment system controls, phone, key pad and handset
  • Hard Surfaces and Tables including work surfaces and all flooring
  • Cleaned & Wrapped Amenities

During your stay, your room will receive a light cleaning service every other day, which will include removal of trash and used towels, replenishment of towels and amenities throughout the room and bathroom, wiping and cleaning of the vanity and counter surfaces and vacuuming if needed.

You can also choose to decline every-other-day cleaning service.

Please note that Disney staff reserves the right to enter any room for maintenance, safety, security or any other purpose, even if the Room Occupied sign is displayed on the room door.

For more details on this and other cleaning measures during you and your attendees’ stay, please visit


Will temperature screenings be implemented?

Temperature screenings are no longer in use in Disney parks, resorts, or in Disney Springs.


Attending ISHI Virtually


When will I receive the instructions for attending ISHI 32 as a virtual event?

Once you register, you will receive an email confirming your registration. When you register, make sure that you do not opt out of receiving communication from ISHI. Please make sure that the email address associated with your registration is accurate and up to date so that there is no delay in receiving our communications.

In order to log in to the Freeman platform, you will need the email address that you registered with and your confirmation number. The platform will be live prior to the start of the conference, so we encourage you to log on ahead of time.

Some IT departments will block unknown sites, which will prevent you from being able to log on to the conference platform. Please make sure you have the following URLs whitelisted:


Can my computer or mobile device handle the virtual event? What technology do I need to attend this event?

To participate, you need an Internet connection and web browser. For the best viewing experience, we recommend that you join the conference using a supported internet browser, which includes Google Chrome, Firefox, and Safari. Internet Explorer is not recommended as some functions, such as chat, are not fully supported.

We’ll be streaming in HD but some computers and internet connections may not quickly auto-adjust to a lower resolution stream. If you experience buffering or issues with viewing the video stream, you may have a better viewing experience by reducing the quality to SD manually.

Technical support will be provided during the conference on the Freeman platform. Additional questions can be sent to


Will I receive a certificate of participation?

Yes, you will be able to download certificates of participation for the ISHI 32 General Sessions presentations and the workshops, depending on what you had registered for.


Can I ask questions during the sessions?

As the sessions will be presented on-demand and not live, the chat functions will be deactivated within the Freeman platform. To ask questions of the speakers, we encourage you to use our Crowd Compass mobile application or reach out through our website ahead of time.



Can I share my virtual ISHI login information with other members of my team?

For every paid registration to attend virtually, only one device (computer, laptop, tablet, phone) will be allowed to enter the virtual conference. The credits earned, networking features, etc. are all tied to the account of the individual that purchased the virtual event. Only that individual will receive a certificate of attendance.


Could you please explain how networking activities will occur?

Email and chat with attendees, speakers, and exhibitors from around the world one on one through our Crowd Compass mobile application. An attendee directory will include all who are attending (both in-person and virtually) and allows you to easily connect. This application will become live by mid-late August, is available through a web browser or phone application, and will be linked within the Freeman platform.